Outdoor cushion cover HENSEL Nat 60

SHIPPING

We only ship within Spain (Peninsula and Balearic Islands). For shipments outside Spain, we invite you to CONTACT US and we will evaluate your specific case.

The delivery time depends on the size and weight of the product. If you have more than one item in your shopping basket, the delivery time will be based on the size and weight of the largest item.

Shipping costs vary according to the total amount of your order.

BASIC SHIPPING

Street level delivery
-Items will only be delivered to the front door of the property, without access to the interior.

Delivery 48h/72 working hours
-Applicable to products with a maximum weight of 40 kg and total dimensions (width + length + height) not exceeding 300 cm, provided that the longest dimension does not exceed 200 cm.

Delivery 10/12 working days
-Applicable to products weighing more than 40 kg, with overall dimensions exceeding 300 cm or with the longest dimension exceeding 200 cm.

PENINSULA
Order total > 50€ - Shipping 7.99€
Order total > 50€ <100€ - Shipping 5.99€
Order total > 100€ < 500€ - Shipping 2.99€
Order total > 500€ - FREE shipping

BALEARIC ISLANDS
Order total < 100€ - Shipping 9,99€
Order total > 100€ < 500€ - Shipping 12.99€
Order total > 500€ < 1000€ - Shipping 20.99€
Order total > 1000€ < 1500€ - Shipping 34.99€
Order total > 1500€ - FREE shipping

PLUS SHIPPING

Delivery 10/12 working days
-Managed by companies specialised in furniture transport.
-Delivery is coordinated by appointment with the customer.
-Unloading and delivery are carried out by at least two people.
-Items are delivered inside the home, in the room chosen by the customer.
-Assembly and disassembly are not included.

PENINSULA
Order total > 300€ < 500€ - Shipping 39.99€
Order total > 500€ <1000€ - Shipping 54.99€
Order total > 1000€ - Shipping 69.99€

BALEARIC ISLANDS
Order total > 300€ < 500€ - Shipping 49.99€
Order total > 500€ < 1000€ - Shipping 74.99€
Order total > 1000€ - Shipping 99.99€

PLUS SHIPPING ASSEMBLY

Delivery 10/12 working days
-Managed by companies specialised in furniture transport.
-Delivery is coordinated by appointment with the customer.
-Unloading and delivery are carried out by at least two people.
-Items are delivered inside the home, in the room chosen by the customer.
-Assembly and disassembly are included.

PENINSULA
Order total > 300€ < 500€ - Shipping and assembly 79.99€
Order total >500€ < 1000€ - Shipping and assembly 94.99€
Order total > 1000€ < 2000€ - Shipping and assembly 139.99€
Order total > 2000€ < 3000€ - Shipping and assembly 179.99€
Order total > 3000€ < 4000€ - Shipping and assembly 229.99€
Order total > 4000€ < 5000€ - Shipping and assembly 269.99€
Order total > 5000€ - Shipping and assembly 339.99€

BALEARIC ISLANDS
Order total > 300€ < 500€ - Shipping and assembly 89.99€
Order total > 500€ < 1000€ - Shipping and assembly 114.99€
Order total > 1000€ < 2000€ - Shipping and assembly 169.99€
Order total > 2000€ < 3000€ - Shipping and assembly 219.99€
Order total > 3000€ < 4000€ - Shipping and assembly 269.99€
Order total > 4000€ < 5000€ - Shipping and assembly 329.99€
Order total > 5000€ - Shipping and assembly 399.99€

MODIFICATION

If you have already placed your order and need to make any changes, please CONTACT US as soon as possible to provide you with a suitable solution.

CANCELLATION

If you wish to cancel your order, please CONTACT US as soon as possible so that we can consider your request.

If the order has not yet been dispatched, we will be able to cancel it at no additional charge. If the order has already been collected by the carrier, we will advise you of the charges that may apply in this particular case.

RETURN

For more details on this process, please CONTACT US.

If you wish to return an item for a refund, you have 14 calendar days from the date of delivery to do so and we will refund the full cost of the item (excluding delivery charges).

Returned items must be in perfect condition with all original packaging and labels.

Once the return has been requested, we or the carrier will contact you to arrange a collection date.

If the product has been damaged in transit or has a manufacturing defect, please send us a brief explanation and some photos or a video via our CONTACT page within 14 days of the delivery date. We will try to provide you with a solution as soon as possible –repair the product, replace it with another one or refund your money–.

If you find that the product you have received does not match the one you purchased, please do not accept the delivery. Please inform us as soon as possible so that we can proceed with the delivery of the correct goods.

Your satisfaction is our priority, and we are happy to resolve any problems you may have with your order.

REFUND

The refund will be made to the same payment method used for the purchase. If you used more than one payment method, all of them will be refunded proportionally. Once the refund has been processed, you will receive a confirmation email. If you have not received your refund in your account after 14 days, we recommend that you take this confirmation to your bank to speed up the process.

In exceptional cases where it is not possible to refund to the original payment method, we will email you with detailed instructions on how to receive your refund by bank transfer.